Terms of Service

01Who we are and what these terms cover

These terms govern your use of this website and any services you engage Convrt to provide — an AI receptionist, a website, review automation, and any related setup and support. By using the site or engaging our services, you agree to them.

02Pricing and payment

Your setup is quoted in writing before we start, and we don't bill by the hour. A typical engagement has two parts: a one-off build fee for setting up your system, and an ongoing monthly fee that covers the receptionist, the platform it runs on, and maintenance. Your written quote sets out both, along with what each covers. Each plan includes a set amount of call time a month, and usage past it is billed per minute at the rate in your written quote.

Work begins when the quote is accepted; launch happens on receipt of the build fee unless we agree otherwise in writing. Monthly fees are billed in advance and can be cancelled anytime with effect from the next billing period. Cancelling ends the ongoing services we provide. See “What you own” for what stays yours.

03What you own

Your leads are yours: every name, number and message the receptionist takes down. Your phone number and your calendar stay in your name too; we connect to them, not take them over. If we part ways, you keep them and every lead the receptionist ever captured.

The receptionist itself is a subscription and remains ours. That covers the setup, the platform it runs on and any ongoing features. It stops answering when the subscription ends. Open-source components and third-party services remain under their own licenses.

04What we may showcase

We may display completed work in our portfolio and marketing unless you ask us not to in writing. We'll always honor that request.

05Your responsibilities

You're responsible for the accuracy and legality of the business information, claims, offers and any content you hand us, including compliance with the rules of your industry. We build the system; you remain responsible for what your business promises.

06AI features

The AI receptionist answers to your own services and prices and the rules you set, but automated systems can make mistakes. You should review calls regularly and tell us about corrections. It assists your front desk and doesn't replace your judgment, and we're not liable for bookings or statements you haven't configured it to make.

Where your area requires disclosing that a caller is speaking with an automated system, or consent before a call is recorded, meeting those requirements is your responsibility as the business the calls are for. Tell us your rules and we'll set the receptionist up to follow them.

07Third-party services

The receptionist runs on third-party infrastructure, including the voice platform, telephony, calendars and payment processors. We choose reliable providers, but their availability and terms are outside our control.

08Warranties and liability

We set it up carefully and fix defects in our work, but the services are provided "as is" without warranties of uninterrupted operation or specific business outcomes. No system can guarantee results. To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid us in the one month before the claim arose, and neither party is liable for indirect or consequential damages.

09Termination

Either party can end an engagement in writing. You pay for work completed to that point; we hand over everything you've paid for.

10Governing law and changes

These terms are governed by the laws of the State of Idaho. We may update them from time to time; the date at the top reflects the current version, and material changes will be posted here before they take effect.