Privacy Policy

01What we collect

Only what you hand us, and the least we can run the site on. There's no account to make and no database of visitors. The form goes to an inbox.

• What you send through the contact form: your name, email and phone number. We ask for the number because the next step is a call. There's also a free-text box, and whatever you write in it comes to us as you wrote it.
• What you tell us about the business: its name, your trade, the town you work in, your current website if you have one, and anything you type in the notes.
• If you reach the form from a link carrying an estimated figure, that figure travels with the form when you submit it. It is worked out in your browser, so closing the tab without submitting sends us nothing.
• Which pages you looked at, and what brought you here. This is counted with our own script rather than an advertising one: no cookies, nothing kept after you close the tab, and no identifier that could follow you to another site.
• Standard technical logs kept by our hosting provider, such as IP address and browser type, for security and reliability. Your IP is also held in memory briefly to rate-limit the form against spam, and isn't stored.

02What we use it for

To reply to you, talk through what you need, and then to do the work if you take us up on it. We don't sell it or hand it to advertisers, and you won't end up on a mailing list you never asked to join.

03Your customers' details, when we handle them

This part is about the calls, not the website. When we run an AI receptionist for a business, it answers calls from that business's own customers, and those calls carry personal details: the caller's name and number, what they called about, and a recording and transcript of the call.

That information belongs to the business whose phone we're answering. We only handle it to run their receptionist, to book a job or take a message and get it to them. We don't sell it, and we don't use it for anything else. Recordings and transcripts are kept for 30 days, then deleted.

Where the law requires telling callers that a call may be recorded, that's the responsibility of the business receiving the calls, and we set the receptionist up to say so in its greeting when they ask. The call runs through the voice, phone and scheduling services the receptionist is built on, which handle it on our behalf and can't use it for their own purposes.

The same applies to review requests. When we run review automation for a business, we send a text or an email to a customer that business has just done work for, in that business's name, using the name and contact detail the business already holds. We send one, we honour a reply asking us to stop, and we don't use those details for anything else or pass them to anyone.

04Cookies and tracking

This site sets no cookies of its own, and there are no advertising trackers or third-party analytics on it. Nothing here follows you around. If we ever add analytics we'll pick a privacy-respecting one and update this page before it goes on.

05Who we share it with

Three companies, and only so the site runs and you can reach us. Vercel hosts the site. Resend delivers the email your form submission becomes. Cal.com runs the booking calendar on our contact page, so if you pick a slot your name, email and timezone go to them to make the appointment. All three handle it on our behalf and can't use it for anything of their own. Nobody else sees it.

06How long we keep it

Your enquiry lands in an email inbox and stays there while we're talking, and after that if you become a client and we're doing your work. We also keep a record of it in our own system so we don't lose track of who asked for what. If you booked a call, that appointment sits with our scheduling provider until we delete it. Ask us to delete any of it and we will.

07Your rights

You can ask us at any time to see the information we hold about you, correct it, or delete it. Email us and we'll handle it within one business day. No forms, no hoops.

08Children

Our services are for businesses and are not directed at children under 13. We don't knowingly collect information from them.

09Changes to this policy

If we change how we handle your information, we'll update this page and the date at the top before the change takes effect.